abdok's Privacy Policy
Your personal information is extremely valuable to us. In this policy, we clearly explain how your data is collected, stored, and protected.
Introduction & Scope
abdok ("we", "us", or "platform") provides a safe and trusted online gaming environment for players in Bangladesh. This privacy policy ("policy") explains how we collect, use, store, and protect your information when you use the abdok website, register an account, or use our services.
This policy applies to all services, pages, and features of abdok. By using our services, you agree to the terms of this policy. If you have any questions, you can contact our support team at any time.
1 What Information We Collect
abdok collects only the information necessary to provide you with the best service and to keep your account secure. Below is a detailed description of the types of information we may collect.
Personal Identification Information
The following information may be collected from you during account registration and the verification process:
- Full name and date of birth
- Email address and mobile number
- National ID card or passport details (for identity verification)
- Current residential address
Financial & Transaction Information
We use the following information to process deposits and withdrawals:
- bKash, Nagad, or Rocket account number
- Bank account details (for bank transfers)
- Transaction history and amounts
- Date and time of deposits and withdrawals
Technical & Usage Information
When you use our platform, some technical information is collected automatically:
- IP address and device type
- Browser and operating system information
- Session duration and navigation history
- Cookie and local storage data
- Game play history and preferences
2 How We Use Your Information
abdok uses your information only for the purposes listed below. We never sell your information or use it for unrelated commercial purposes.
Service Delivery & Account Management
Your information is used to create, manage, and secure your account. This includes login verification, password recovery, and managing account settings.
Processing Financial Transactions
Your financial information is used to complete deposit and withdrawal transactions via bKash, Nagad, Rocket, or bank transfer. Every transaction is handled in a secure and encrypted manner.
Customer Support
When you contact us via our 24/7 live chat or by email at [email protected], we use the necessary information to resolve your issue.
Service Improvement
By analysing usage patterns, we continually improve our gaming experience, payment processes, and user interface.
Fraud Prevention & Security
We operate automated security systems to protect your account from unauthorised access and fraudulent activity, and your information is processed as part of this.
Relevant Communications & Notifications
We may use your contact information to inform you of important account-related updates, bonus offers, and changes to our services. You can opt out of such notifications at any time.
3 Security & Protection of Your Information
abdok applies industry-standard security measures to protect your personal and financial information. Our security framework is built on the following pillars.
SSL Encryption
The connection between your browser and our servers is fully encrypted using TLS/SSL technology. This prevents third parties from intercepting or reading your information.
Secure Data Storage
Your sensitive information, such as passwords and financial data, is stored in encrypted form on secured servers. No staff member can view your password directly.
Access Control
Only staff members who need your personal information for their work can access it. Every access is logged and regularly audited.
Continuous Monitoring
Our security team monitors systems around the clock. If any unusual activity is detected, immediate action is taken and you are notified if necessary.
4 Sharing Information with Third Parties
abdok never sells, rents, or transfers your personal information to third parties for commercial purposes. However, information may be shared in certain specific cases in order to provide our services.
Payment Processors
For processing deposits and withdrawals, necessary financial information is shared with bKash, Nagad, Rocket, and relevant banks (such as Dutch-Bangla Bank, BRAC Bank). These third parties handle your information in accordance with their own privacy policies.
Technology Service Providers
Limited information may be shared with trusted technology partners for server hosting, security analysis, and technical support. These partners operate under strict confidentiality agreements.
Legal Obligations
If we are required to do so by court order, government directive, or applicable law, we may provide your information to the relevant authorities. In such cases, we always try to share as little information as possible.
With Your Consent
For any reason other than those listed above, we will always obtain your explicit consent before sharing your information with third parties.
5 Cookies & Tracking Technologies
abdok uses cookies and similar technologies to improve the user experience and to keep our services running.
Essential Cookies
These cookies are essential for the platform to function. They are used to maintain login status, perform security verification, and save language preferences. Disabling these cookies may cause the platform to not work properly.
Analytics Cookies
We use analytics cookies to understand which pages are most visited, where issues are occurring, and how users navigate. The information from these cookies is used to improve service quality.
Cookie Controls
You can manage or delete cookies at any time through your browser settings. However, disabling essential cookies may affect your ability to use some services.
6 Your Data Rights
abdok believes you should have full control over your own information. Contact us at any time to exercise the rights listed below.
Right to Access
You have the right to know what information we hold about you and to receive a copy of it. We will respond to such requests as quickly as possible.
Right to Rectification
If any of your information is incorrect or incomplete, you can request a correction. This can be done through account settings or directly via our support team.
Right to Erasure
In certain circumstances, you can request that your information be deleted. However, some information may need to be retained due to legal obligations or ongoing disputes.
Right to Object to Processing
You have the right to object to marketing communications or certain types of data processing. When you raise an objection, we will review it as quickly as possible.
7 Data Retention Period
abdok retains your information only for as long as necessary. Our retention policy is explained below.
While Your Account Is Active
While your account is active, we retain all necessary information. This information is used to provide services, ensure security, and deliver support.
After Account Closure
Even after an account is closed or deactivated, some information may be retained for a specific period to meet legal obligations, resolve disputes, and comply with financial regulations. Once this period ends, the information is securely deleted.
Transaction Records
Records of financial transactions are retained for a defined period in accordance with applicable laws and regulations. These records are also important for your protection in the event of a dispute.
8 Protection of Minors
Age Policy
abdok is for users aged 21 and above only. We do not knowingly collect information from minors. Age verification is mandatory during account registration.
If we learn that a minor is using our platform, we will immediately close that account and delete all associated information. If you have any concerns about this, please contact us.
9 Policy Changes & Updates
Policy Updates
abdok may modify or update this privacy policy from time to time. This policy may be revised due to service improvements, adoption of new technologies, or changes in law.
Notification of Changes
If any significant changes are made, we will notify you by email or via a platform notification. The date of the change will be noted in the "Last updated" section at the top of this page. Continued use of our services after a change is made will be considered as your acceptance of the new policy.
Previous Versions
If you would like to view a previous version of the policy, please contact our support team. We retain previous versions of the policy for a defined period.
10 Contact Us
If you have any questions or concerns about this privacy policy, or if you wish to exercise your data rights, please contact the abdok support team through any of the channels below.
Use our live chat for immediate assistance at any time — support is available in both Bengali and English.
[email protected]
Support is available in both Bengali and English.
Your privacy is of the utmost importance to us. abdok always strives to ensure the highest protection of your information and to respond promptly to any request.